what is troubleshooting

what is troubleshooting

In today’s world of automation if a computer does not function properly, entire system is suspended. In personal level the user can not do his/her daily important jobs. For instance, if the Server of the result processing system of a university becomes non-functioning all students’ results should be suspended until the system is restored again.

Hence, in order to troubleshoot a microcomputer it is important to understand the present situation, diagnose the problem and finally find a suitable solution to the issue. A step-by-step methodical approach is always better than some random guess to the underlying problem.

Followings are the standard six step for microcomputer troubleshooting:

Step 1: Problem Identification. This is the first step and success of the entire process depends on how clearly the problem is identified. Exhaustive questions to the user of the computer about the problem is an effective tool. It is important to take the important backups at this stage.

Step 2: Establish a theory of probable cause. To establish the theory the user experience or responses to questions at Step 1 can be used.

Step 3: Test the theory to determine cause. Use different cases to identify the root cause of the problem.

Step 4: Act for the solution. Make a plan of action to resolve the problem and implement the solution.

Step 5: Test and prevent. Verify full system functionality and implement preventative measures

Step 6: Report. Findings, actions, and outcomes should be clearly documented with proper explanation and time-line. This document is very useful for troubleshooting similar type of problem in the near future.

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